Janet

Common messages you may see when encountering a problem using OfferUp’s payment system are: “There was a problem processing the payment info. Please try again.” “There was a problem processing thi...

At OfferUp, we work hard to keep your account safe from threats. But we also rely on you to do your part to stay protected. Here are some tips to help you safeguard your account and to reduce the r...

As a buyer, you have the ability to file a claim for any shipped purchase if there is an issue with your item. However, before you file a claim, we recommend requesting a refund directly from the s...

With several ways to buy on OfferUp, it’s important to know the steps involved in each process. Below is an overview of what you can expect during the buying process. Reach out to the seller The fi...

OfferUp takes trust and safety very seriously. Occasionally we encounter individuals who seek to exploit users on our platform. In this case, an entity created fraudulent job listings on OfferUp. T...

When someone is great at responding to offers, they earn a special reply rate badge. Badges can show a reply rate of 75%, 85%, 95%, or 100% based on the person’s activity over the previous 120 days...

If you sold an item and then accepted a request for a refund from the buyer, inspect the item when it gets back to you. Did you get back the item you sent? Is it complete? Has it been damaged sinc...

We currently support shipping to and from all US states except Alaska, Arkansas, and Hawaii. Shipping will be unavailable if you live in one of these states. If you're getting an error when enterin...

OfferUp understands the critical role that government agencies play in ensuring that our community continues to be a trusted place to do business. OfferUp works with law enforcement, tax authoritie...

When you post an item for sale, you’ll always need to include a title, price, and location on your listing. You'll also have the choice to add optional details about your item, like the condition, ...